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Refund & Return Policy
What to do if something isn’t right with your order.
Shipping policy
Refund & return policy
Privacy policy
Terms of service
01
Our policy
Every order is carefully prepared and packaged. Because many of our products are handcrafted personal-care, home-fragrance and scent-based items, we cannot accept returns or exchanges based on fragrance preference or a change of mind.
02
All sales are final
If your order arrives damaged, defective or with an incorrect item, contact us within 5 days of delivery with:
- Your order number
- A clear photo of the affected product
- A clear photo of the product packaging
03
Replacements & refunds
Once your claim is reviewed and approved, we may offer a replacement or a refund, depending on the circumstances.
04
Opened or used products
For health, safety and quality reasons, opened or used products can’t be returned. This includes body care, fragrance products, candles, wax melts, diffuser oils, sprays and other scented products.
If there’s a problem with your order, please contact us and give us the opportunity to help.